Complaints Procedure

If you feel that the service you expected hasn’t been properly delivered, you can make an official complaint.  We do however try to resolve everything as quickly a possible and ask in the first instance to discuss this informally with the music teacher or a member of our team as necessary. 

If this cannot be resolved, or you are not happy with the response we will be able to escalate this through our complaints procedure:

  • Please complete this form providing as much detail as possible.
  • We aim to respond within 3 days to your query - if further investigation is needed this may be extended to 28 days but you will be advised of this.

    If for any reason you are still not happy with the outcome you can escalate this to the Formal Complaints Procedure on the Sheffield City Council website.